Hey there! Have you ever seen a company trying way too hard to impress its customers? It's like they're chasing something shiny that doesn't last. In "Raise the Floor, Not the Ceiling," I'm sharing my journey and lessons learned from the tech trenches to help companies change that. It's all about building trust rather than aiming for those rare 'wow' moments. Imagine every business working effortlessly every day to make you feel valued and respected. That's what I'm here to help leaders achieve.

Now, let's think about mistakes. We all make them, right? But wouldn't it be amazing if companies could avoid some of these blunders before they even happen? I've spent years leading teams around the world, and I've seen firsthand how preventing these mistakes builds strong customer relationships. It's like having guard rails to protect what's important—making sure things go right!